Wednesday, October 6, 2010

Customer service in Farmington NM

Businesses need to take note that times are tough and customers have to be a little more selective with their discretionary income, and in this post i am talking about customer service at restaurants.  as a former restaurant manager, i am completely appalled by the way some of these restaurants are run.  for the most part i am talking about the local fast food chains; my god, where did they get these people from?  even the management teams at some of these locations are completely clueless and useless.  i have witnessed managers, from shift managers all the way up to the store managers ignore customers;  not even glance their way when entering, not daring to ask how everything was (because they know the answer is going to be negative) to just hiding in the back.  now since i am a former restaurant manager here, i know the pressure corporations put on these chain managers, and i also know the employees are generally lazy teens who dont have an inkling to what the real world is about, but at least try.  i am sympathetic to a degree, but when i see that the managers dont even care or try, I generally just turn around and walk out because i know there is no way possible someone who isnt a manager is going to do any better.  I cant stress this enough... customer service is the key. that is business 101 yet thats one of the first things that go out the door before that door closes up completely.

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